Help centre
Returns & refunds
If a piece isn't right, sending it back is simple.
Return window
You have 7 calendar days from delivery to request a return.
Condition
Products must be unused, unworn and in original condition and packaging. Watches must show no wear, scratches or damage; perfumes must be unopened and sealed.
Proof of purchase
A valid order number or proof of purchase is required.
Refunds
Approved refunds are processed via bank transfer, EasyPaisa or JazzCash within 2–5 business days of approval.
Shipping charges
Original shipping charges are non-refundable unless the item received was incorrect, defective or damaged. Promotional and clearance items may not be eligible for return unless damaged or incorrect.
Damaged or incorrect items
Contact us as soon as possible after delivery with your order number, clear photos or video of the package and product, and a short description of the issue. After reviewing your claim we will work with you on an appropriate solution, which may include a replacement.
7-day window
Return or exchange within 7 days of delivery, unworn and boxed.
Damaged on arrival
Send an unboxing photo the same day and we replace it free.
Fast refunds
Refunds are issued within 3–5 working days of the return reaching us.