Help centre
Frequently asked questions
Ordering, payment, delivery and returns — all explained for shoppers across Pakistan.
Help centre
Questions, answered
Still unsure about something? Our team replies on WhatsApp from 10am to 10pm, every day of the week.
Ask on WhatsAppDo you offer Cash on Delivery?
Yes — Cash on Delivery is available in every city in Pakistan. You pay the courier when the parcel reaches you. Please keep the exact amount ready. A flat Rs 250 delivery charge applies to COD orders — pay online in advance and delivery is free.
How long does delivery take?
Orders are dispatched within 1–2 working days and most cities receive them in 4–5 working days. Remote areas may take 1–2 days longer. Tracking is shared on WhatsApp or SMS.
Can I return or exchange a watch?
Yes. You have 7 days from delivery to request a return or exchange, as long as the watch is unworn and in its original box with all packaging.
Are the watches water resistant?
Most models handle splashes and rain. They are not built for swimming, showering or diving. Full details are listed on each product page.
Do you ship outside Pakistan?
Not at the moment. Message us on WhatsApp and we’ll let you know as soon as international shipping opens.
Can I get help choosing a gift?
Absolutely. Send us the budget, the occasion and the person’s style on WhatsApp and we’ll shortlist three pieces for you.
Is the strap or bracelet adjustable?
Chain-belt watches come with removable links and rubber or leather straps have multiple holes. Our size & care guide walks you through fitting.
How do I track my order?
A tracking number is sent by SMS or WhatsApp the moment your parcel leaves us. Reply to that message any time for an update.